|
Work History
2005 to Present
|
Soliant Consulting (database and Web solution developer and full-service consultancy) San Mateo, CA
Director of Training
Responsible for managing the coast-to-coast training offerings for company. Produce training schedules, market training, explore new course offerings, refine curriculum. (September 2006 to Present)
Training Manager
Responsible for managing the coast-to-coast training offerings for company. Produce training schedules, explore new course offerings, refine curriculum. (October 2005 to August 2006)
Trainer
Concurrent with Tech Lead position, act as lead instructior for Intro to FileMaker class. Developed improved course curriculum. Co-instruct FileMaker Professional Training Foundation Series courses with PTFS certified trainer Scott Love. (May 2005 to Present)
Technical Project Leader
The Tech Lead position is a senior position that acts as business analyst for clients, technical guru for solution architecture, and project team manager. Directly manage two developers and five subcontractors. Also function as Relationship Manager for key client Genentech. (May 2005 to Present) Specific responsibilities include:
- Analyze client needs and determine business requirements
- Serve as technology expert
-
Define architecture and functional specifications
- Manage project team members to maximize efficiency
- User interface design
- Business strategy development
- Proposal & contract negotiation
- Pursue and develop sales opportunities
|
|
|
2003 to Present
|
Foothill College (community college in Foothill-De Anza system) Los Altos Hills, CA
Instructor, Computer and Software Training (CAST) Division
Created curriculum for CAST 56A Intro to FileMaker course. (First offered Spring 2003, then every Autumn, Spring, and Winter quarter since). Class curriculum was designed so that the successful student would be able to use relational concepts to plan an effective database structure, implement a database design from scratch in FileMaker, construct a navigable database interface providing for various data entry methods, construct and refine complex data queries, use scripting to automate and control common database functions, and package data for reporting functions, among other objectives. |
|
|
2001 to 2005
|
Lifescope.Net (provider of custom Internet, multimedia, and database solutions) Redwood City, CA
Information Architect
Media Solutions Division of Lifescope Inc., focused on creating custom database and Web-based client solutions that are innovative but practical, highly effective but fun to use. Researched clients’ specific needs, then designed clever and user-friendly implementations using the best applicable technologies. Delivered solutions within budget and schedule spec, with top quality in every step of the process. Satisfied clients range from startups to established corporations including VeriSign, Merisel, Apple, HP, and Microsoft. (Oct 2001 to Jul 2005) Specific responsibilities included:
- Project conception and high-level architecture
- User interface design
- Business strategy development
- Proposal & contract negotiation
- Project management lead
- Technical lead
|
|
|
2000 to 2001
|
OnDemand Inc. (B2B portal ASP, for Partner Relationship Management solutions) Menlo Park, CA
Senior Project Manager
Responsible for all programmatic issues associated with the design, development, and deployment of customer portals. Held key responsibility for successful prototyping and deployment of partner portals for HP (CSPP and ESPD divisions), VeriSign (International Affliates Extranet), Microsoft (Windows Media Partners), Exodus (corporate intranet), Brokat Technologies (Delivery Services), and Telseon (Channel Partners). (May 2000 to Jul 2001) Responsibilities included the following:
- Acted as primary point of contact for client management for assigned projects
- Managed resources and schedule to produce product deliverables
- Managed expectations to ensure client satisfaction with all aspects of the project
- Developed strong customer relationships
- Participated with clients in developing requirements
- Wrote product proposals and scope of work documents
- Maintained viable project plan and schedule
- Identified and resolved issues as they arose
- Managed profitability margins on all projects
- Tracked project activities against plan and adjusted as necessary, keeping client and management aware of significant changes
- Sought out new opportunities within existing accounts
Portal Production Manager
Managed resources and deliverables specifications for production team. Directly managed the following team members: Information Architects, Tech Writers, Web Designers, Graphic Artists. Peripherally managed team of Java, SQL, and XML programmers, including contract workers as required. (Jun 2000 to Oct 2001)
|
|
|
1997 to 2000
|
QuestMedia (new media/Web design shop) San Jose, CA
Chief Architect
New Media Division of Lifescope Inc., focusing on contract delivery of Web presences. Responsible for Web infrastructure acquisition and configuration, site UI design, and code-level implementation. (Oct 1997 to Jul 2000) Specific business and technical tasks included:
- initial proposals
- project management lead
- DHTML and server-side CGI coding
- experience design/user interface flow
- project conception and high-level design
- market analyses and strategic viability studies
- some graphic design, all graphics implementation
- site component selection/justification
- layout, design, writing, editing, and production
- post-launch client maintenance
|
|
|
1994 to 2002
|
Lifescope Inc. (print and software publisher and media e-tailer) San Jose, CA
Founder and President
Conceived and created company to market self-development books, tapes and software. Responsible for concept and production of marketing vehicles. Sourced products, negotiated vendor and supplier contracts, managed creative resources and day-to-day operations. Sourced second phase funding. (Aug 1994 to present)
- Architect of scaleable strategic plan with catalog, seminar, and publishing phases
- Creative source and design lead for all company collateral and graphics
- Conceived ‘Eight Vital Zones’ model, on which product categories were based
- Established and expanded WWW presence and secure online catalog
- Parlayed experience into contract Web design business
|
|
|
1993 to 1994
|
JIAN Tools For Sales, Inc. (software publisher) Los Altos, CA
Director of Product Marketing
Responsible for product positioning and development direction of content-based business software, most notably BizPlanBuilder. Headed new product development projects, negotiated contracts, managed content providers. (Jan 1993 to Feb 1994)
- Conducted company’s first extensive market research (installed base & competitive)
- Developed eye-opening customer profile to guide marketing and development
- Wrote product feature specifications and designed retail package (GreatForms)
- Modified distribution pricing model resulting in $60M additional profit first year
- Pioneered company’s participation in CD-ROM delivery methods
|
|
|
1989 to 1992
|
Merisel {Macamerica/bonsu} (computer products distributor) San Jose, CA
Director of Product Planning
Responsible for software vendor acquisition and management for Macintosh division of $1B worldwide distributor. Developed and implemented Merisel’s Macintosh software strategy, building relationships with manufacturers and acquiring new products for distribution. Designed product launches, set pricing guidelines, conducted trend analyses. Originated several sales training vehicles. (Oct 1990 to Aug 1992)
- Managed 110 of 180 vendors generating Macintosh sales of $160MM annualized
- Acquired 33 vendors contributing incremental sales of $9MM annualized
- Led Macamerica’s entry into high-end graphics, multimedia and CD-ROM
- Trained sales staff on emerging technologies
Director of Sales
Responsible for distributor’s worldwide Macintosh sales. Managed staff of 25 and all attendant operations. (Jan 1989 to Oct 1990)
- Doubled sales rate and produced $8MM gross profit during 20 month tenure
- Grew dealerbase from 8,000 to 10,700; monthly actives from 1,100 to over 2,000
- Increased salesperson productivity by 35%, to over $200M per month
|
|
|
1988 to 1988
|
Nashoba Systems, Inc. (software publisher) Foster City, CA
Sales Development
Special assignment with stock participation. Hired to ramp sales of FileMaker to prepare developer for IPO or acquisition. Assumed lead sales role during product launch of FileMaker 4. Exceeded sales goal by 290%. Assisted in due diligence and transition during acquisition by Claris Corp. (Mar 1988 to Sep 1988)
|
|
|
1986 to 1988
|
Enlightenment, Inc. (software publisher) San Francisco, CA
President
Installed by Board of Directors to return company to profitability; turnaround completed in four months. Left for Nashoba opportunity. (Nov 1987 to Mar 1988)
Vice President, Sales & Marketing
Created and effected a comprehensive operations plan, involving: Package design, promotion, manufacturing, product engineering, training and technical support. Elected to Board of Directors by end of first year. (March 1986 to November 1987)
- Built startup software publisher to 1,000+ dealers
- Secured national distribution
|
|
|
1984 to 1986
|
Human Edge Software Corp. (software publisher) Palo Alto, CA
National Sales Manager
Built in-house sales team of ten persons for dealer and corporate sales. Designed and implemented all personnel and logistics aspects of project. Performed market testing of price points and new product concepts. (Jun 1985 to Jan 1986)
Director of Sales, Western Region
Devised successful sales strategy for 13 western states, doubling dealer presence. Designed and instituted dealer training program. (Sep 1984 to Jun 1985)
- Achieved 150% performance to goal overall
- Consistently top performer of five peers
|
|
|
|
Siebel eBusiness Core Consultant Course – Siebel, Emeryville, CA, March 2001
A.A. Degree in Technical Communications – De Anza College, Cupertino, CA, Fall 2002 (Phi Theta Kappa)
Certificate of Achievement in Technical Communications – De Anza College, Cupertino, CA, Spring 2000 (Phi Theta Kappa)
Stanford Conference on Entrepreneurship — Stanford University, CA, Spring 1997
Psychology of Peak Performance – Stanford University, CA, Spring 1992
Business Administration – University of Nebraska, Lincoln
Various other development courses from Adobe, CareerTrack, Dale Carnegie, Pryor Seminars, National Seminars, Nightingale-Conant, Robbins Institute, and Zig Ziglar Corp.
|
|
|
|
|
|
lee(at)lukehart.net
